Gensler
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FASID, NCIDQ

Principal, Global Account Director, Principal

New York

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Biography

Sonya is a Principal and Global Account Director who leads workplace strategy initiatives that guide global organizations through cultural, technological, and organizational change, while aligning real estate decisions with business priorities and employee experience.

With more than three decades of experience, Sonya works at the intersection of design, research, and human experience. She guides global workplace projects, portfolio strategies, change communications, and new ways of working for leading organizations across financial services, consumer goods, technology, media, healthcare, and professional services. Sonya serves on Gensler’s Client Relationship Management Committee, advising leadership on service excellence, stakeholder engagement, and mission-aligned partnerships. A frequent international speaker and committed mentor, she advances collaboration, inclusive participation, and meaningful connection across cultures and generations.

Rather than focusing solely on how many days employees are in the office, we should analyze how people use different spaces to better understand behavior and create more adaptable, high-performing workplaces that support evolving business needs.

Sonya DufnerPrincipal, Global Account Director, Principal

Qualifications and Recognition