TELUS Health Care Centre

Overview

Opportunity

Solution

Impact

Team

TELUS Health Care Centre blends hospitality and technology to create a warm, patient-first healthcare experience focused on preventative care and personalized wellness.

Location

Calgary, Alberta, Canada

Client

TELUS Health Solutions, Inc.

Expertise

Wellness [FPO] Health Digital Experience Design Strategy

Opportunity

As healthcare becomes more proactive and personalized, TELUS saw an opportunity to make advanced care feel less intimidating and more human.

Health care is changing as people become more informed and proactive, seeking the same ease and hospitality they experience elsewhere in their lives. TELUS envisioned a less intimidating, more human approach to care, combining advanced technology with an environment where individuals can actively participate in their health and work collaboratively toward long-term wellness.

Why This Matters

01
Care, Reframed
The clinic responds to patients who seek exceptional, personalized care with spaces to put people at ease and support long-term wellness.
02
Data Made Human
TELUS needed to make personalized health data more understandable, using technology and clear visual displays to support informed, actionable health decisions.
03
Comfort During Diagnostics
Advanced imaging can leave patients feeling vulnerable or uncomfortable, so the experience was designed to help them remain calm, informed, and more in control.

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Solution

Hospitality, digital experience, and clinical planning shape a more welcoming and personalized healthcare journey, bringing greater comfort and clarity from arrival through diagnostics.

From the moment patients enter the TELUS Health Care Centre, the experience is designed to put them at ease. A curved wood-slat wall and digital biophilia create a sense of calm, while the Visualization Hub brings personal health data to life. During MRI scans, immersive animated worlds transform an intimidating procedure into a more engaging experience. Throughout the centre, natural light, soothing colors, art, and greenery create a restorative atmosphere, complemented by thoughtful hospitality and digital touchpoints that help patients feel informed and cared for.

From brief to build: how research, journey mapping, interiors, and immersive technology shaped a personalized wellness experience inside TELUS Sky.

Working closely with TELUS Health leadership, Gensler helped define the core offering, value proposition, audience, and member journey. The team used mix-methods research, including benchmarking, needs gathering, SME interviews, journey mapping, and trends analysis to shape a holistic wellness experience. The process centered on integrating interiors and technology so the clinic could support privacy, collaboration, education, reflection, and restorative well-being while moving away from a clinical aesthetic toward a hospitality-driven environment associated with comfort and wellness.

Welcoming First Impression

A full-height curved video wall greets arriving patients with warm, dynamic imagery, easing anxiety from the first moment.

Impact

By blending preventative care, research, technology, and comfort, TELUS Health Care Centre makes advanced healthcare feel more transparent, reassuring, and empowering.

Patients feel calmer and more in control, with health data presented clearly to build trust, strengthen connection, and support action.

What Changed Because of This

01
Patient Calm
Immersive imagery, smart ambiance, and hospitality cues help patients feel calmer and more in control during diagnostic procedures.
02
Clearer Data
Personalized health information is presented through visual displays that make testing more understandable and easier to act on over time.
03
Stronger Connection
The clinic’s patient-first environment builds trust by connecting preventative care, research, technology, and human-centered design.

The space represents innovation through a non-traditional health layout. An immersive, personalized experience that induces calm and comfort from start to finish.

Recognition

01

Interior Design

Gensler’s 16,000-square-foot TELUS Health Care Centre was featured for its hospitality-driven approach to healthcare, integrating digital biophilia, smart ambiance, and clinical efficiency.

02

International Design Awards

TELUS Health Care Centre – Precision Health earned a Bronze Award for Cultural / Community Interior Design at the International Design Awards.

03

Commercial Integrator

TELUS Health Care Centre was featured for its innovative use of technology to create an immersive patient experience designed to reduce anxiety.

Team

Project Leadership

[FPO] Tessa Levine-Sauerhoff

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Jacob Simons

Jacob is a Principal in Gensler Seattle’s office, leading a team of researchers, strategists, and designers, and offering thought leadership across a diverse array of clients and industries.

Todd Heiser

Todd is a Co-Regional Managing Principal of Gensler’s North Central Region, where he guides strategy, growth, and design excellence across one of the firm’s most dynamic regions. A nationally recognized design and business leader, he is known for helping organizations embrace change, strengthen culture, and create places that inspire people, accelerate innovation, and shape the future of cities.

Michael Schur

As a Global Wellness Leader, Michael Schur leads a multi-disciplinary team dedicated to delivering holistic design solutions that improve physical and emotional wellbeing, support equity, and empower individuals, communities, and organizations.

FAQ

01

Where is TELUS Health Care Centre located?

TELUS Health Care Centre is located in Calgary, Alberta, Canada, inside TELUS Sky.

02

What type of project is TELUS Health Care Centre?

A wellness and health project focused on preventative care, personalized diagnostics, coaching, and technology-enabled patient experience.

03

What services did Gensler provide?

Gensler provided architecture prototype design, full-service interior design, strategy innovation, DXD immersive experiences, and DXD connected experiences.

04

What program elements are included?

Program components include nutrition labs, wellness coaching, imaging, and innovation clinics.

05

How does the design support patients?

The design draws on hospitality and digital biophilia to create a calmer, more intuitive care experience, with personalized settings, immersive media, and clear health data displays helping patients feel informed and at ease.

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Related Expertise

Wellness Health Digital Experience Design Strategy

TELUS Health Care Centre blends hospitality and technology to create a warm, patient-first healthcare experience focused on preventative care and personalized wellness.

As healthcare becomes more proactive and personalized, TELUS saw an opportunity to make advanced care feel less intimidating and more human.

Why This Matters

Hospitality, digital experience, and clinical planning shape a more welcoming and personalized healthcare journey, bringing greater comfort and clarity from arrival through diagnostics.

From brief to build: how research, journey mapping, interiors, and immersive technology shaped a personalized wellness experience inside TELUS Sky.

By blending preventative care, research, technology, and comfort, TELUS Health Care Centre makes advanced healthcare feel more transparent, reassuring, and empowering.

What Changed Because of This